Assembly Software / Customer Support Representative
03/2023 - Current
- Provide end-to-end technical support for users, resolving software issues, troubleshooting system errors, and guiding clients through product functionality.
- Assist customers with “how-to” inquiries, delivering clear, step-by-step solutions that improve user adoption and satisfaction.
- Support customer integration development and maintenance with our API, including testing endpoints, troubleshooting integrations, and collaborating with Product Engineering.
- Perform server migrations and manage database backups, ensuring data integrity and smooth system transitions.
- Document common issues and solutions to enhance internal knowledge bases and streamline future support processes.
FedEx Office / Assistant Store Manager
07/2016 - 07/2022
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Drove company results leading to year-over-year growth of over 100% in key company metrics.
Staples Office Store / Technology Associate
01/2014 - 07/2016
- Serviced over 10 computers daily, consulting with clients on technical needs and services for personal and business use.